Complaints & Feedback
Your voice matters to us
Our Commitment
At AussieLife Care, we value your feedback and are committed to resolving any concerns you may have. We treat all complaints seriously, investigate them thoroughly, and use them as opportunities to improve our services.
How to Make a Complaint
You can make a complaint or provide feedback in the following ways:
Phone
1300 000 000In Person or Writing
Speak to your support worker or coordinator, or send a written complaint to our office
What Happens Next?
- Acknowledgment: We will acknowledge your complaint within 24 hours
- Investigation: We will investigate the matter thoroughly and fairly
- Resolution: We aim to resolve complaints within 14 days
- Follow-up: We will keep you informed throughout the process
- Outcome: You will receive a written response explaining the outcome and any actions taken
External Complaints
If you are not satisfied with our response, you can also make a complaint to:
- NDIS Quality and Safeguards Commission: 1800 035 544 or ndiscommission.gov.au
- ACT Human Rights Commission: (02) 6205 2222
- NSW Ombudsman: 1800 451 524
Your Rights
You have the right to make a complaint without fear of retaliation. Making a complaint will not affect the services you receive. You can have a support person or advocate help you with your complaint.