Privacy Policy
Last updated: January 2026
1. Introduction
AussieLife Care ("we", "our", "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We collect personal information that is necessary to provide our NDIS support services, including:
- Contact details (name, address, phone, email)
- NDIS participant number and plan information
- Health and disability information relevant to service delivery
- Emergency contact information
- Service delivery notes and progress records
- Financial information for billing purposes
3. How We Use Your Information
We use your personal information to:
- Provide and coordinate NDIS support services
- Communicate with you about services and appointments
- Process payments and manage billing
- Comply with legal and regulatory obligations
- Improve our services and quality of care
- Respond to complaints and feedback
4. Information Sharing
We only share your information when necessary and with your consent, including with:
- NDIS and government agencies as required
- Healthcare providers involved in your care
- Support coordinators and plan managers
- Emergency services if required for your safety
- Legal and regulatory authorities when required by law
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure storage systems, access controls, and staff training on privacy and confidentiality.
6. Your Rights
Under the Australian Privacy Act, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for certain uses of your information
- Make a complaint about our privacy practices
7. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Note: This is a summary of our Privacy Policy. For complete details, please contact us. This policy is reviewed regularly and updated as needed to ensure compliance with current privacy laws and best practices.