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1300 000 000
Service Areas: ACT & Sydney
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Incident Management

Prevention, response, and learning

What is an Incident?

An incident is any event that causes or could cause harm to a participant, staff member, or others. This includes:

  • Injuries or medical emergencies
  • Abuse, neglect, or exploitation
  • Medication errors
  • Property damage or loss
  • Breaches of privacy or confidentiality
  • Complaints or allegations of misconduct

Our Approach

  1. Prevention: Identify and minimize risks through training, policies, and safe practices
  2. Response: Take immediate action to ensure safety and provide support
  3. Reporting: Document and report incidents as required by law and NDIS requirements
  4. Investigation: Investigate thoroughly to understand what happened and why
  5. Learning: Implement improvements to prevent similar incidents

Reporting an Incident

Emergency: Call 000

For immediate danger, serious injury, or medical emergency

For non-emergency incidents, contact:

  • Your support coordinator or manager immediately
  • Update coordinator or AussieLife Care on 1300 000 000
  • Email: incidents@aussielifecare.com

NDIS Reportable Incidents

We are required to report certain serious incidents to the NDIS Quality and Safeguards Commission within 24 hours, including:

  • Death of a participant
  • Serious injury or illness
  • Abuse or neglect
  • Unlawful sexual or physical contact
  • Unauthorized use of restrictive practices

Transparency and Learning: We are committed to transparency in incident management and use incidents as opportunities to improve our services and prevent future occurrences.